- Shipping & Returns
Unlike most bulky charcoal starters, our charcoal chimney folds down in one piece for convenient storage and portability. The folding compact but sets up in seconds or less. Free assemble as most component parts already pre-attached for easy assembly. It's a portable cooking tool for any outdoor adventure!
Quick Heating: Lighting charcoal with a charcoal chimney starter is incredibly faster. YSSOA's charcoal starter is ideal for lump charcoal, heating them quickly and speeding up your outdoor grill.
High Quality: Our chimney charcoal starter is made with high-quality steel plate material, rusting resistance and long life, so that the hot charcoal won't damage or wear down the chimney. It also features a heat resistant ABS handle to protect both your hands and the integrity of the product.
Multi-Use Design: Perfect for all kinds of briquette charcoal BBQ, outdoor cooking, quick backyard BBQ party, tailgate parties, car camping, fish trips, garden grilling, traveling.
Emergency Preparedness: Not only is our portable chimney great for outdoor party, it's also an essential addition to your emergency preparedness supply. If times get tough, this charcoal grill starter is ready to enhance your outdoor cooking.
Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 7 to 15 business days for delivery, depending on your proximity to the shipping location. If you are in a hurry, you can pay extra for shipping to speed up the delivery and we will speed up the delivery time to 3-7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays.
To keep shipping costs as low as possible and provide you with the best possible service here are some tips when checking out online:
Make sure your shipping address is correct.
Businesses run out of a residence will be considered a residential address and charged as such for any delivery.
Include an accurate phone number when placing an order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify that someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items.
Return & Exchange Policy
If for any reason you are unhappy with your order or should you wish to return or exchange a product then please contact us at firstname.lastname@example.org at any time from Monday to Friday within 14 days after you received the item. Return shipping address will be provided within 24 hours, and you will get the refund within 3-5 business days after we received the return item. Email us at email@example.com.
Excepted customed all products are sold with a 14 day money back guarantee and must be shipped to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached. We will only accept the returned items in the same condition as we sent.
Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.
Refunds will be issued back to the original method of payment or store credit only.