To place an order, please follow these steps.
1、Use the menu at the top of the page to navigate the site. Click on any item you like to view more information. Click on the options as desired. Click "Add to Shopping Bag" to continue.
2、When you are ready to checkout, check the items in your shopping cart for accuracy. Apply any promo codes (if available). Next, click "Proceed to Checkout" to begin the checkout process.
3、Select or enter your shipping address, choose from the available shipping methods, and click Continue.
4、Enter your payment method and billing information. Review your order and click "Submit Order" to complete and ship your order. You should receive an email confirming your order within a few hours. We will contact you again after your package has been shipped.

You'll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you'd like to update from your Order History.

If you would like to change or cancel your order, please contact our customer service by email and they will take care of it for you.We'll help you cancel your order and refund your money as soon as we know what's going on.

There are 2 ways to track your orders.
1、You can track your shipping information directly by entering your order number, email address or tracking number through the following links https://shiningshow.com/apps/parcelpanel
2、If you do not know your tracking number, you can also contact our after-sales customer service team via email and they will resolve the issue for you. service@shiningshow.com

Orders are usually shipped within 1-2 business days after the order is placed.
Please note that we only ship within the continental United States.
We offer two shipping methods.
Standard 3-7 days. Express shipping. Orders over $200 are subject to an additional $20 shipping charge and orders under $200 are subject to an additional $25 shipping charge.
Economy 7-15 days. Normal shipping method. Free shipping for orders over $200, additional $15 shipping charge for orders under $200.
Please allow extra shipping time for orders shipped to PO Boxes, Alaska, Hawaii and APO/FPO addresses. Shipments are sent for delivery via DHL/FEDEX/UPS/USPS services. Delivery dates are estimated and cannot be guaranteed. Shipping services and rates are subject to change without notice. Please note: We do not ship on weekends or holidays. Some items will arrive in packages to reveal what is inside.

We currently accept American Express, Diners Club, Discover, Mastercard, Visa, Paypal, Venmo, Apple Pay, Meta Pay, Google Pay, Shop Pay through our secure payment gateway, we can only accept payments using U.S. billing address.

If you don't receive your order: Contact our support within 14 calendar days from your latest expected delivery estimate. To find your missing package, you must follow up at the shipping address you provided. If you’re still unable to locate the package, contact our support within 14 days of delivery.

ShiningShow has a wide range of customization options such as pop-up canopies, party tents, inflatable tents, big tents, patio umbrellas and market umbrellas. In addition, custom table covers, banners and flags are available for customization.

The steps to customize a tent are as follows.
1、 Choose the frame. our different frames have different price points and are suitable for different scenarios.
2、 Choose the size and color of your tent according to your needs.
3、 If you need tent wall, please place a separate order and choose the color and type of tent wall you need.
4、 Finally, you can upload custom images and your notes directly through the options below the product, or you can contact our customer service team directly by email.

Stand out from the crowd and get noticed at your next event with an unbeatable custom printed canopy tent! Whether you're looking to impress prospects and clients at a marketing event or show off your team pride at a sporting event, our canopies are guaranteed to make an impact! 
Step 1: Contact us about your custom canopy design (service@shiningshow.com) - If you would like to create your own design, you can upload your artwork when you place your order. - If you would like us to create a custom design, please contact us and provide any instructions regarding colors, wording, placement, etc., as well as any logo/artwork files to be included on the canopy. 

Step 2: Upon receipt of your art description/files, we will check the quality of the graphics you provide and if qualified, we will provide a PDF proof for your approval.
Step 3: Upon receipt of your artwork approval, we will begin processing your order and shipping it to you.It usually takes 3-7 business days to load your order and 1-2 days to ship.
Step 4: Enjoy all the benefits of a beautiful custom pop-up canopy for your business! Please note: We will not ship your order until we receive approval of your artwork!

Hi, ShiningShow can customize the size for few products, which will be explained in the product interface. For products without custom size explanation, you can consult our customer service for consultation, and we will answer your questions after understanding your situation.

Hi, if you have high and complex customization needs for your products, please contact us by email, we will make specific customization for you after detailed communication.

Yes, within fourteen days, if your parts are damaged, we can replace them for free, but please note that we do not offer returns or exchanges on custom products themselves, thank you for your understanding.

Unused items in packages purchased from ShiningShow may be returned in their original condition within 14 days of your order date for a full item refund, excluding shipping. Purchases returned within this time frame will be refunded in the original form of payment. If we do not hear from you within 14 days of your purchase, your refund will not be processed. Items marked as final sale cannot be returned. Also, returns and exchanges are not available for custom products.