WARRANTY

Warranty covers manufacture’s defaults only. Warranty does NOT cover products or parts which have been altered or modified in any manner. This warranty does NOT apply to damage caused by wind, rain, storms or other forces of nature, nor does it cover accidental or deliberate damage of the product. Damage caused by these events may be covered under your home or business insurance policy. This warranty does NOT apply if the set up of the product does not conform to the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.

 Shiningshow is NOT responsible for products damaged in transit. If you are making a warranty claim for a manufactures fault for reason other than above, please complete our warranty claim form and email it through to service@shiningshow.com.

Please complete and return with photos of the manufactures fault.

 Alternatively, please fill out the Replacement Parts form and we will arrange a quotation and dispatch parts as soon as possible.

RETURNS POLICY

100% Satisfaction Guaranteed

As part of the Shiningshow experience, it is our commitment to provide superior products. If you are not completely satisfied with your Shiningshow purchase for any reasons, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase. The product must be in new, unused condition. Shiningshow does NOT accept returns for any custom printed products unless the custom printed product has a fault under our manufacturers warranty.

Shiningshow guarantee doesn’t cover ordinary wear and tear or damage caused by improper use, naturally caused accidents, storm, rain, or wind gusts.

If you have received your Shiningshow purchase and it has a manufacturing defect in the materials or workmanship please fill out our warranty claim form and email it through to sales@shiningshow.com

Before returning any part or product to Shiningshow Canopy please contact us to obtain specific return shipping instructions service@shiningshow.com or call us on
9497054945

Shiningshow can arrange the product return for change of mind, however, the customer will be invoiced for the shipping cost. In addition, when processing a refund due to change of mind, a component of the original price will be non-refundable. This amount will be equal to the shipping charges charged by the courier company. If you receive a faulty or damaged product a replacement will be provided.


You can return your purchase from Shiningshow by mail, regardless if you have make your purchase on www.shiningshow.com/ or over the phone.

DELIVERY & SHIPPING

Shiningshow uses 3rd shipping companies. Shiningshow does not hold liability for damages to products sustained during transit. Shiningshow does not hold liability for products lost by 3rd party shipping companies. Shiningshow does not hold liability for any damages, loss or injuries caused by a product arriving late, damaged, incomplete, or incorrect. Shiningshow reserves the right to cancel an order at any time due to incorrect shipping fees being charged. Shiningshow offers free shipping on some marked items. For marked items free shipping is for continental US only and is via a company and service of Shiningshow’s choosing. Shiningshow reserves the right to revoke free shipping where error has occurred.

STOCK AVAILABILITY

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Prices All prices are in US dollars. All prices are subject to change without notice.

IMPORTANT INFORMATION

ROOF & WALLS
 When cleaning your Pop up Canopy (Roof, Walls Or Valance Panels) use a soft mop and any mild household cleaning fluid such as dish-washing detergent in warm water. When cleaning the Roof Canopy of your Pop up Canopy we recommend that the tent is fully opened and secured into position. Do not extend the legs. This will avoid the necessity of using a ladder or extension poles.

We recommend that the roof of your Pop up Canopy should be cleaned regularly depending on frequency of use. Allow your Pop up Canopy to completely dry before packing down and fitting the protective cover, this will prevent mildew.

SMALL STAINS
Simply clean with a general use household mild detergent and a clean cloth.

FRAME
We recommend the Pop up Canopy frame should be cleaned regularly. Use a silicone spray on frame either after use or in damp conditions. This will ensure your frame operates easily and will maintain a clean look. Be sure to remove any excess spray before attaching the roof.

TRANSPORTATION

The Pop up Canopy must be stood upright during transit. If your Pop up Canopy needs to be positioned horizontally you MUST remove the Roof to prevent damage.

REPAIRS & SPARE PARTS

ROOF
Should your Pop up Canopy roof be damaged contact the Shiningshow Office. We will assess the damage and either suggest a repair center, or for your to return the roof to our Warehouse/Office. In the case of a warranty claim, Warranty Claim Forms are available on our website.

FRAME
Should your Pop up Canopy frame be damaged the following options are available.

Contact the Shiningshow Canopy Office, advise which connector, truss bar or leg requires replacement. Use an allen wrench or screw driver to remove damage component, replace with new part.

OR
In the case of a warranty claim, a Warranty Claim Form must first be completed. Forms are available online. Fit protective cover to Pop up Canopy frame from top to bottom leaving Pop up Canopy to stand on Feet or Wheels. DO NOT drag Pop up Canopy Protective Covers as this can cause wear and tear and may cause damage to your Pop up Tent Canopy and Walls.

LIABILITY

Under no circumstances should a damaged product be used. Damaged products should be immediately packed up and removed. In purchasing any product from Shiningshow, you agree to not hold Shiningshow, Shiningshow representatives & Shiningshow directors liable for any damage or injury caused by Shiningshow products. This limitation applies to damage or injury caused by both new, functional or damaged products. In purchasing from Shiningshow, you also agree to not hold Shiningshow, Shiningshow representatives & Shiningshow directors liable for any loss, damage or injury that may arise because of a product arriving faulty, incomplete, incorrect, or late.